Privacy Policy
Updated October 12, 2026
Waysim · waysim.co · Support: support.waysim.co
Effective date: 7 October 2026
Waysim collects only the data needed to sell you an eSIM, deliver it, support you and meet legal obligations. We do not sell your personal data.
Who is responsible for your data. The Waysim app and waysim.co are provided by the individual developer shown as the seller of the Waysim app on the App Store and Google Play ("Waysim", "we", "us"). This developer is the controller of your personal data. Support and privacy requests: live chat in the app, support.waysim.co and support@waysim.co.
1. Data we collect
| Category | Examples | Source |
|---|---|---|
| Account | Email address, name (optional), login method (email, Apple or Google sign-in) | You |
| Age range | Your age category (for example, "18 or over"), only where the law requires app stores to share it | Apple, Google |
| Orders and eSIMs | Plans bought, order dates and amounts, eSIM ICCID, installation and activation status, data used, country of connection | You, our connectivity partners |
| Payments | Cryptocurrency, network, amount, transaction hash, sending wallet address, payment status; refund wallet address if a wallet refund is approved | Our payment processor, public blockchain, you |
| Waysim Balance | Credits issued and used | Us |
| Support and requests | Live chat messages, emails, screenshots and files you send, withdrawal and privacy requests | You |
| Device and technical | Device model, operating system, eSIM support, app version, language, IP address, crash logs | Your device |
We do not collect precise GPS location, contacts, photos (except screenshots you send to support) or card details.
2. Why we use it and our legal bases
| Purpose | Legal basis (GDPR) |
|---|---|
| Create your account, sell and deliver eSIMs, show your usage, manage your balance | Performance of a contract |
| Provide live chat support, replacements and credits | Performance of a contract |
| Handle refunds, balance credits and withdrawal requests | Performance of a contract; legal obligation where consumer law applies |
| Confirm you are 18 or over where the law requires an age check | Legal obligation |
| Prevent fraud and abuse, keep the service secure, enforce our Terms | Legitimate interests |
| Check orders against sanctions rules, keep accounting and tax records | Legal obligation |
| Improve the app and fix crashes | Legitimate interests |
| Send marketing emails or offers | Consent (you can withdraw it at any time) |
3. Who we share data with
- Connectivity partners and network operators — to issue and run your eSIM (order details, ICCID, usage).
- Cryptocurrency payment processor — to process your payment. Blockchain transactions are public by design.
- Apple and Google — if you sign in with Apple or Google, and to receive your age range where the law requires it.
- Service providers — hosting, live chat, email delivery and crash reporting, acting on our instructions.
- Authorities — when required by law, or to protect our rights and users.
- A buyer or successor — if Waysim is sold or reorganised, under this policy.
Everyone we share data with must protect it at least as well as this policy requires and may use it only for the purposes above. We do not sell your personal data or share it for cross-context behavioural advertising. We do not track you across other companies' apps or websites.
4. International transfers
We and our partners may process data outside your country. Where the law requires, we use safeguards such as the European Commission's standard contractual clauses or their UK equivalent.
5. How long we keep it
- Account data: while your account is active, and deleted within 30 days after you delete it.
- Order, payment, refund and balance records: up to 5 years, to meet accounting, tax, consumer-law and sanctions obligations.
- Support chats and emails: up to 24 months.
- Crash and technical logs: up to 12 months.
6. Your rights
Depending on where you live (for example, under the EU or UK GDPR or US state privacy laws), you can ask to access, correct, delete or receive a copy of your data, object to or restrict processing, and withdraw consent at any time. You can also complain to your local data protection authority. We will not treat you differently for using your rights.
California and other US states. We do not sell or share personal information for cross-context behavioural advertising, and we do not use sensitive personal information to infer characteristics about you. You can ask to know, correct or delete your personal information.
Do Not Track. We do not track you across third-party websites or apps, so our practices are the same whether or not your browser sends a Do Not Track signal.
To exercise any right, use the live chat, support.waysim.co or support@waysim.co. We reply within 30 days and may ask you to confirm that the account is yours.
7. Deleting your account
You can delete your account in the app under Settings → Delete account, or request it at support.waysim.co/delete-account with the email of your Waysim account. Deletion cancels any unused Waysim Balance. Records we must keep by law are retained as described in section 5.
8. Children
Waysim is only for people aged 18 or over. We do not knowingly collect data from children. Where the law requires it (for example, in Texas), we use the age range provided by the App Store or Google Play and do not let users under 18 create an account or buy plans. If you believe a child has given us data, contact us and we will delete it.
9. Security
We use encryption in transit, access controls and trusted providers to protect your data. No system is completely secure, so please keep your login details safe.
10. Changes
We may update this policy. We will show the new date at the top and notify you in the app about material changes.
11. Contact
Developer: the individual developer shown as the seller of Waysim on the App Store and Google Play
Waysim · waysim.co
Support and privacy requests: live chat in the app · support.waysim.co · support@waysim.co